Chip fail

Can you do anything to highlight the problems with failed chips? I was assured by Virbac that my chip would continue to work. We are currently in Switzerland and his chip has failed. I now have to leave him behind and come back for him when his Swiss passport is valid. I know that I am not the only one. They should be replacing all of these chips not just waiting for them to fail. This is causing me a massive amount of emotional stress! 

Many thanks,

Karen Walker, by email