My vets did a direct claim with Direct Line (as the usually do) and Direct Line has decided they are going to charge me 2 separate excess fees (£80 each), as they pay our per condition, and as each lump is a different type, this classes as 2 different conditions.
Has anyone else heard about this? I have spoken to several different people at Direct Line but just keep being told it is policy, and to pay the difference to my vets immediately.
I just presumed that as it was one procedure to remove unidentified lumps it would all count as one claim?!
I'd be grateful for anyone elses input!
Claire Ruston, via Facebook